1. Collection and Use of Personal Data
1.1 Bytro Labs collects personal data provided by you (e.g. your name, address and e-mail address) in the following ways:
a. upon registration for our websites or games
b. for the use and payment of fee-based goods and services
c. for the purpose of support queries at your request
d. during optional participation in inquiries, promotions and surveys
Subject to your consent, Bytro Labs keeps you informed about news, events and promotions via e-mail.
1.2 Bytro Labs also collects further non-personal data as it is required for the technical implementation, the performance or the billing of our services. This refers in particular to game processes, game scores and information regarding the use and settlement of services. This concerns data such as:
a. IP addresses, redirecting URL, date, time
b. cookies, browser type and operating system
c. pages used, total time and frequency of use
In particular, Bytro Labs uses this collected data for the following purposes:
a. to secure data and ensure our system's reliability and stability
b. for customer assistance and support
c. to provide services and settle payments
d. to track and stop the use of multiple accounts for fraudulent purposes
e. to fulfill legal obligations and meet the requirements for preserving data
2. Data Transfer and Third Parties
We will treat your data with the strictest confidentiality and will not disclose it to any third parties, unless you have given us your express permission to do so. We may however be required by law to disclose your information in certain situations (such as to an investigating authority) where the transfer takes place only within the framework required by legal conventions.
In individual cases, third parties may provide services on our behalf. This mainly concerns the handling of payment transactions by external service providers (PayPal, Moneybookers, Paysafecard, etc.) and, in the case of default, by a debt collection company. These external companies are obligated to treat your data confidentially and securely, and only to use your data to the extent necessary to fulfill the tasks for which they are responsible.
3. Withdrawal of Consents and Deletion of Data
If you have given us consent to process personal data, you can withdraw this consent at any time. Bytro Labs deletes your personal data insofar as it is no longer needed or required, or if you have requested the deletion of this data (see 4.). Please note that data cannot be deleted if there are legal storage requirements or this data is required by us for the billing of our services.
4. Contact and Data Deletion Requests
Bytro Labs provides the possibility to directly delete or correct your own personal data ingame. You have to be logged in to your account to enter the settings menu and then scroll down to the "Delete Account" option to delete your personal data.
For any queries about data protection you can also contact us here or directly via e-mail to support(at)bytro.com. You can also send your request to us by mail at the following mailing address:
Bytro Labs GmbH
Please remember to include your user ID, e-mail address and, if needed, the relevant details about the game(s).Hamburg, August 17, 2012